VoIP Phone Systems for North East Businesses

MWN Digital provides cloud VoIP phone systems for small businesses across the North East — Newcastle, Sunderland, Durham, Darlington, Teesside and everywhere between — from £9.99 per user per month on a 36-month term. We run the whole thing end to end: the numbers, the handsets, the porting of your existing numbers, the call flow setup and the ongoing UK support. Not four suppliers blaming each other on go-live day — one team, one invoice, one number to call.

Our VoIP is built on CallSwitch One, a UK carrier-grade cloud phone platform operated by Nebula Cloud. MWN Digital is an accredited CallSwitch One reseller, so we sell, set up, support and bill the service under our own name while Nebula handles the underlying carrier infrastructure. You deal with us — a North East team based in Darlington — throughout.

We supply handsets direct (Yealink, Jabra and Grandstream), port your existing numbers across ourselves, and configure your call flow, IVR and voicemail to fit how your business runs. We train your team on the desktop and mobile apps and then provide UK support — Monday to Friday 9am to 5:30pm for general help, plus a 24/7 emergency line for customers on a support agreement. Registered charities get £2.50 per user per month off the Standard and Premium tiers.

We supply business VoIP right across the North East — Newcastle and Tyne and Wear, Sunderland, Durham, Gateshead, Darlington, Stockton and Middlesbrough. VoIP is delivered over the internet, so we can set up and support a phone system anywhere in the region, and as a Darlington-based team we can also visit where an in-person scoping call makes sense.

Multi-site VoIP is where this really pays off, and that suits a lot of North East businesses: offices, warehouses, remote workers and field teams all on one system, with calls routed intelligently between locations on the Standard or Premium tier. Single-location offices, shops and workshops get a proper cloud phone system on desk phones and mobile apps from £9.99 per user per month. Standard and Premium add Microsoft Teams and CRM integration too.

The big difference is that we do the whole job ourselves rather than handing you off — the platform, the handsets, the porting and the support all come from us. Porting your existing numbers is our job, not yours: we manage the move from your current provider end to end and coordinate a zero-downtime cutover. One provider, one number to call, right across the region.