Terms & Conditions

Introduction

These terms and conditions govern your use of our website and the services provided by MWN Digital Limited. By engaging our services or using our website, you agree to be bound by these terms.

MWN Digital Limited
Business Central, 2 Union Square, Darlington, DL1 1GL
hello@mwn-digital.uk
mwn-digital.uk

References to "we", "us" or "our" mean MWN Digital Limited. References to "you" or "the client" mean the person or organisation engaging our services.

1. Services

We provide the following services, each governed by these terms unless a separate written agreement is in place:

  • Web design and development
  • Bespoke software development
  • Consulting
  • Web hosting
  • Domain name registration and management
  • VoIP services
  • Microsoft 365 licensing and management

Where a formal project proposal or statement of work has been agreed in writing, that document forms part of these terms and takes precedence in the event of any conflict.

2. Quotes and proposals

All quotes and proposals are valid for 30 days from the date of issue unless otherwise stated. A quote does not constitute a binding agreement until a deposit has been received (for project-based work) or a service order has been confirmed in writing.

We reserve the right to revise a quote if the scope of work changes materially from that described in the original brief.

3. Payment terms

Project-based work (web design, development, software, consulting)

  • A non-refundable deposit of 50% of the agreed project fee is required before work begins.
  • The remaining 50% is due upon project completion, prior to the website or deliverable going live or being handed over.
  • Invoices are due on the date specified on the invoice. Where no date is specified, payment is due within 14 days of the invoice date.

Ongoing services (web hosting, domain names, VoIP, Microsoft 365)

  • Invoices for recurring services are issued in advance and are due on the date specified on the invoice.
  • Failure to pay by the due date may result in suspension of the relevant service. We will endeavour to provide reasonable notice before any suspension.
  • Reinstating a suspended service may be subject to an administration fee.

Late payment

We reserve the right to charge interest on overdue invoices at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Payment methods

We accept payment by bank transfer. Details are provided on each invoice.

4. Project delivery and timelines

Timelines for web design, development, and software projects are agreed during a scoping call and confirmed in the project proposal. These timelines are estimates based on the information available at the time of scoping.

Timely delivery depends on both parties. Delays caused by late provision of content, feedback, or approvals from the client may extend the project timeline accordingly. We will not be liable for delays caused by factors outside our control.

For hosting, domain names, VoIP, and Microsoft 365 services, activation will take place as soon as payment has cleared unless otherwise agreed.

5. Revisions and amendments

The number of revision rounds included in a project is agreed during the scoping call and stated in the project proposal. Additional revisions beyond those agreed may be charged at our standard day rate.

A revision is defined as a reasonable change within the originally agreed scope. Changes that materially alter the scope, design direction, or functionality of a project may be treated as a new requirement and quoted separately.

6. Client responsibilities

To enable us to deliver your project on time and to the agreed standard, you agree to:

  • Provide accurate and complete information when requested
  • Supply all required content (copy, images, documents) in a timely manner
  • Provide a single point of contact with authority to approve work
  • Review and provide feedback on deliverables within a reasonable timeframe
  • Ensure that any content, images, or materials provided to us do not infringe the intellectual property rights of any third party

We are not responsible for errors or delays arising from incomplete, inaccurate, or late provision of materials.

7. Intellectual property

Upon receipt of full and final payment, intellectual property rights in the custom work we have created for you — including website designs, code, and written content produced by us — transfer to you.

We retain the right to:

  • Display the completed work in our portfolio and on our website
  • Reference your project in case studies and marketing materials
  • Credit ourselves discreetly in the website's code or footer

Third-party components, plugins, themes, or licensed assets used in your project remain subject to their respective licences and do not transfer to you beyond the terms of those licences.

Until final payment has been received in full, we retain all intellectual property rights in work produced.

8. Cancellation

If you cancel a project after work has commenced:

  • The deposit is non-refundable in all circumstances.
  • If work completed at the point of cancellation exceeds the value of the deposit, we reserve the right to invoice for the additional work completed at our standard rate.
  • Any third-party costs incurred on your behalf (domain registrations, software licences, stock imagery, etc.) are payable in full regardless of cancellation.

For recurring services (hosting, domains, VoIP, Microsoft 365), cancellation must be provided in writing with a minimum of 30 days' notice. No refund is given for any prepaid period within which notice falls.

9. Hosting services

Hosting services are provided subject to our Web Hosting Acceptable Use Policy. By purchasing hosting from us, you agree to those terms.

We aim to provide a reliable hosting service but do not guarantee 100% uptime. Scheduled maintenance and events outside our control (including third-party infrastructure failures) may result in temporary unavailability.

We take daily backups of hosted websites. While we will make every reasonable effort to restore your website in the event of data loss, backups are provided as a courtesy and are not a substitute for your own backup procedures.

10. Domain names

Domain registration and renewal is subject to the relevant registry's terms and conditions in addition to our own Domain Name Terms.

It is your responsibility to ensure domain renewals are paid promptly. We will send renewal reminders but cannot be held responsible for the expiry or loss of a domain name where renewal invoices have not been paid.

11. Limitation of liability

To the fullest extent permitted by law:

  • Our total liability to you in connection with any project or service shall not exceed 10% of the total fees paid by you to us for that project or service.
  • We shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of revenue, loss of profit, loss of data, or loss of business.
  • We are not liable for any losses arising from third-party services, plugins, or platforms used in the delivery of your project.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

12. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

13. Website use

The content on mwn-digital.uk is provided for general information purposes. We make no warranties about the accuracy or completeness of the information on this website.

We reserve the right to modify or discontinue any part of this website without notice. We are not liable for any loss resulting from your reliance on information provided on this website.

Links to third-party websites are provided for convenience. We have no control over the content of those sites and accept no responsibility for them.

14. Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or from the services we provide shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to these terms

We may update these terms from time to time. The current version will always be available at mwn-digital.uk/terms-and-conditions. Continued use of our services following any update constitutes acceptance of the revised terms.

16. Contact

If you have any questions about these terms, please contact us at:

MWN Digital Limited
Business Central, 2 Union Square, Darlington, DL1 1GL
hello@mwn-digital.uk

Last updated: April 2026